KLR Newsroom KLR Achieves World-Class Net Promoter Score (NPS) of 77, Reinforcing Commitment to Client Service March 06, 2025 KLR, a premier CPA and business advisory firm, is proud to announce an exceptional Net Promoter Score (NPS) of 77, a distinction that places the firm among the most highly regarded professional service organizations. An NPS score above 50 is considered excellent, while a score of 70+ is truly world-class—a testament to KLR’s dedication to delivering an unparalleled client experience. Unlike traditional accounting firms, we are more than just auditors and tax preparers; we are strategic advisors and partners, helping businesses navigate complexity with confidence. “We are incredibly proud to have earned an NPS score of 77, a reflection of our team’s unwavering dedication to client success,” said Paul Oliveira, CEO. “This score isn’t just a number—it represents the trust our clients place in us and our ability to deliver results.” Our world-class NPS score of 77 is a testament to the trust, integrity, and value we bring to every client relationship. We go beyond transactions, taking a client-centric approach that prioritizes each client’s unique needs. As a true business partner, we provide proactive strategies, not just compliance-driven solutions. Our commitment to innovation ensures clients stay ahead in a rapidly evolving financial landscape, while our deep community roots and collaborative mindset create long-term value beyond the numbers. About Net Promoter Score (or NPS®) NPS is the result of a survey on clients’ direct feedback and measures the loyalty that exists between a provider and a business. The results calculated the percentage of KLR’s clients who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best in class” client service level. A high NPS is often associated with strong and valued relationships.
